Detail-oriented finance professional with experience in customer service operations and financial reconciliations.
Expertise in reconciling financial records to ensure accuracy and compliance.
Proficient in preparing and filing VAT returns in accordance with regulatory standards.
Skilled in ensuring compliance with eTIMS invoicing requirements for financial transactions.
Capable of generating detailed financial reports to aid in decision-making.
Lipad Tech Ltd
Managed customer service operations, ensuring timely resolution of client issues. Oversaw float management and ensured accuracy in daily financial balances. Conducted merchant reconciliations to maintain financial integrity. Tracked performance metrics and contributed to operational improvements. Supported system-based financial processes and reporting
IRIS Port Conveyors
Assisted in financial documentation and reconciliation processes. Supported VAT filing and ensured compliance with eTIMS invoicing requirements. Maintained accurate financial records and transaction tracking. Collaborated with finance officers to streamline reporting processes. Contributed to day-to-day financial operations within the department
IRIS Port Conveyors
Assisted in financial documentation and reconciliation processes. Supported VAT filing and ensured compliance with eTIMS invoicing requirements. Maintained accurate financial records and transaction tracking. Collaborated with finance officers to streamline reporting processes. Contributed to day-to-day financial operations within the department
Bachelor of Arts
Kenya Certificate of Secondary Education
Kenya Certificate of Primary Education
So I've ever had a customer request a reversal that's based on Kenyan mobile network operators, whereby we had several reversal requests that had them queued and attended to them based on the time of request. So some customers do make wrong payments to wrong accounts of collection points. And once I request it, they usually get to engage with them on call to provide a transaction reference so that you can be able to note on which transaction to articulate a reverse. So yeah, those are the time I engage with that and once I receive the calls, the references I mean, I check in the system on which to reverse for, followed up with an email, and I also informed the customer of the outcome of the request. They confirmed it, and of which it was a positive feedback that say thank you so much. Yeah, that was my past experience and I've had several such requests because that have attended to.
So there's a time whereby we notice that these two companies are susceptible in case with the senior, let's say the accountants, and also did in case with the safety incidents that happened on this time. So we have the risk meeting and discussed about this issue, to discuss the frequency engaged from the routine maintenance where these could be resolved and the issues aligned on the balances. So we have the discussion, checked on what was unmet, are the issues resolved and go to the table and cleared. And yeah, the recurrent was all well, so we have done quite several recons, those configurations are within different items and even sometimes across two or three more items related to one single system or a multi-gateway. So yeah, I'm quite still, I can say, community was in charge in the documentation, noting the ones that are missing, the ones that need to be included, and where the issue could be and goes to tracking the root cause and having issues resolved. Yeah.
So I was involved in data entry project. Personally, I have been working with logistics that I've been working on. That was on the finance operations that I've been working there. And I had formulated an Excel sheet that would be used for the day. I was able to track the revenue as well as all the performance. And yeah, this is what we usually use for presentations to point. I have quite some good experience in that kind of data entry. And I also outline some formulas of this that could be used and just having the people's, the presentations, the specified charts, the presentations just for easy analysis and for just for easy presentations. Yeah, I've done quite a lot in that. Yeah.
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Experienced in providing exceptional support to clients, enhancing satisfaction and loyalty.
Yeah, so this usually happened, uh, or happens, I mean. So whereby you get to have several requests coming in or resource requests, as I could say. And uh for these queries, usually prioritized as per the time of request because if you attend to a different or service request than the one that came earlier, it will cost delays. So usually prioritize the one that came first, I will sort it and proceed to the next of them all sorted. Then I proceeded to write them all an email, uh, to just confirm whether the ones were ready to proceed on the end. And this was attended to and they were all satisfied uh closely at a good time frame so that it would not cause any delays. Yeah, yeah, this was, yeah, I believe it was handled. Yeah, it was the feedback was quite uh positive and It was a nice, a nice, uh a nice point of noting that they were all satisfied within a good time frame. Also with all by solving the issues within a good time frame. Yeah.
Hello team, so in Kenya we do have some mobile network operators, and of which the customer issues that I was addressing was based on reversals and refunds. That's on refunds, yeah, reversals or refunds, whereby if you could have, someone could have done a wrong deposit by missing in a digit of the account, but they could reach out to the company contact, I could get to engage with them, get to know what the mistake was, request for a refund, and of which I went back to the system, checked on this, and then I had the transaction reversed. So by that, I give the feedback with them and urging them to just make sure that they check the account before completing the payments. And then, yeah, the customer was actually satisfied because I did respond to their query within good time. And, yeah, as well had recorded the feedback because the customer was appreciated by saying thank you for processing the refund. Yeah.
Hello team, how are you today? I'm good. Okay, so generally, I have a background in project planning and management, but I've worked in finance, operations, for quite some good time. I have a great experience on the configurations, charting payments, that's one also, also in depth collection. I'm quite ready to work with you in this team. I'll align and engage with you.
Hello, I'm Rostovin from Kenya. I live to work remotely. I've hold a degree. I'm a graduate from the University of Nairobi. That's under project planning and management. I have experience in finance operations. I've also done some arts plus in music. So I'm pretty well in the business and in finance fields, that's in finance and operations, economics and all that.
