Dynamic professional with extensive experience in operational management and administration within non-profit organizations.
Expert in managing administrative functions and supporting organizational workflows.
Skilled in overseeing budgetary processes and ensuring financial accountability.
Proficient in capturing and maintaining accurate data for effective record management.
Experienced in organizing and managing documents to support operational efficiency.
The Salvation Army (National Deployment)
Spearheaded full operational, administrative, and fiscal workflows across diverse regional offices and corps activities.. Managed comprehensive financial records, executed cash handling protocols, and produced precise monthly and annual financial reports for executive leadership.. Prepared, monitored, and optimized operational budgets, ensuring accurate allocation of resources and rigid cost controls.. Systematized the collection, verification, and archiving of slips, receipts, and supportive financial documentation to guarantee full transparency and audit readiness.. Enforced strict compliance with organizational standard operating procedures, policies, and statutory accountability mechanisms.. Acted as senior community liaison, deploying advanced conflict resolution techniques to manage complex client, stakeholder, and regional grievances.. Coordinated impactful community development, social relief, and structured outreach programs to expand institutional visibility.. Supervised, mentored, and scheduled volunteers and active ministry teams, maximizing productivity and operational alignment.
KwaMashu Community Health Centre (CHC)
Captured, updated, and systematically maintained accurate patient medical records, upholding rigorous data integrity standards during clinical entries.. Managed high-volume filing systems, document control registries, and archiving structures to ensure efficient records retrieval.. Executed essential front-line administrative, reception, and switchboard duties, creating an organized and welcoming patient intake flow.. Prepared weekly and monthly administrative reports and actively updated facility databases to support clinical operation workflows.. Handled highly confidential patient profiles and sensitive information with absolute discretion, ensuring complete compliance with health protection principles.. Assisted with strategic patient appointment scheduling, queuing control, and comprehensive professional customer service to minimize wait times.. Performed day-to-day general office administration, records courier coordination, and collaborative departmental support.
Higher Certificate in Theology
Salvation Army Officership Training (Commissioned Officer)
Business Management Assistance (N4 - N6)
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