Oscar - Call Center Operations Manager with 20 years of customer service experience

Ojo de Agua, México, MexicoRemotoen

Held multiple roles including Operation Manager, LOB Manager, and bilingual Specialist at Foundever

Managed collections processes for Verizon in CCSI

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Resumen

Experienced call center operations and customer service specialist with 20 years in the industry, now focusing on appointment setting and technical support roles.

Video Resume

Logros Clave

Currently appointment setting for locksmith services in the US

Habilidades

Customer ServiceAdvanced

Extensive experience in assisting customers and managing client relationships in call center environments.

Operations ManagementAdvanced

Led call center operations, including team coordination and process improvements.

Bilingual CommunicationIntermediate

Conducted customer interactions and support in both English and Spanish.

Appointment SettingIntermediate

Currently responsible for scheduling technician appointments in the locksmith industry.

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