Dedicated support specialist skilled in client communication, administrative tasks, and problem resolution. Proven ability to manage multiple channels and ensure high satisfaction in fast-paced environments.
Experienced in delivering bilingual support across chat, email, and phone, ensuring high customer satisfaction.
Skilled in managing emails, calendars, data entry, and CRM systems to optimize office operations.
Strong verbal and written communication skills in English and Spanish, facilitating effective client interactions.
Proficient in prioritizing tasks and maintaining organized digital records for efficiency.
Pacific Walk-In Coolers LLC
Provide bilingual customer support via phone, email, and messaging. Manage client inquiries and resolve service issues professionally. Perform data entry and maintain CRM systems. Assist with accounts payable and receivable coordination. Prepare reports and administrative documentation. Coordinate with vendors and internal departments. Support sales processes and client follow-ups
Freelance / Independent
Managed executive inboxes and calendars, ensuring efficient scheduling and prioritization. Delivered bilingual customer support, handling 40+ client interactions daily. Maintained organized digital records, improving workflow efficiency. Coordinated client communications, follow-ups, and task tracking. Supported daily operations with a focus on responsiveness and accuracy
Resolved customer inquiries across chat, email, and phone channels. Maintained high satisfaction levels through professional communication. Documented and tracked customer cases for resolution and reporting. Contributed to improved response time and service consistency
High School Diploma
High School Graduate
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