rita - Phoneline Operator

Stayed on the phone or text with individuals during substance use to watch for changes in breathing, responsiveness, or distress. Called EMS and provided location details if a caller displayed signs of an overdose. Noted substance used, method of use, and environment cues to evaluate overdose risk. Talked to callers about their life, addiction, stressors, and coping strategies in a non-judgmental, trauma-informed way. Offered safer-use strategies when appropriate. Recorded interactions accurately and confidentially according to organization protocols. Stabilized crisis by staying calm, grounding the caller, and helping them regulate during distress or panic

Maintenance and organization of reception area. Organization and maintenance of church calendar (and pastor/director/manager calendar). Pick up, distribution and dissemination of all mail and correspondence.. Screening and routing all incoming calls. Answer mail – correspondence (writing letters), phone calls, etc.. Coordinate scheduling for weddings, funerals and baptisms. Coordinate/assist with special events as needed. Keep accurate membership records (new members, baptisms, weddings, deaths, etc.). Notify all Pastoral Staff of member hospitalizations, deaths, etc.. Prepare, proof, and disburse weekly bulletins. Issued all sacramental certificates upon request. Ordering and maintenance of office supplies and equipment. Maintain and up-date all standard forms and ministry literature. Maintained/updated parish archives. Maintain petty cash with accurate records and receipts. Issue yearly tax receipts. Input and record all collections, mass offerings, and donations into parish tools. Work alongside all accountants to keep bank reconciliations up to date. Executive assistant to both pastor and associate clergies

Responsible for all opening and closing for the day, as well as afterhours work and preparation for the coming week. Operate with a staff of between 10 to 15 people and provided direction and mentorship. Responsible for ordering all products and maintaining proper inventory levels. Handled account receivables, and account payable. Reconciled Bank accounts on daily basis. Maintained full sets of accounting books for the company. Manage reconciliation report and delegate issues to be resolved in a timely manner without any loss to the firm. Demonstrated ability to assume responsibility; work independently; meet deadlines; and prioritize. Accountable for processing legal documentation for inspections. Provided training and functional support to junior level and newly hired personnel on the culture of our business, products and procedures. Employee commitment, capabilities and motivation maintained through constant encouragement. Responsible for planning and launching initiatives such as salon promotions. Maintained a calm positive disposition with irate clients, while responding to customer concerns by focusing on their needs and finding the best solutions