Profesional con amplia experiencia en atención, soporte técnico y procesos operativos, enfocado en la satisfacción del cliente y la eficiencia operativa.
Proporciona asistencia y soporte técnico a clientes en diversas industrias, garantizando satisfacción.
Coordina y ejecuta tareas operativas relacionadas con préstamos, ventas y servicios en diferentes entornos.
Identifica y soluciona eficientemente problemas técnicos y de servicio para mejorar la experiencia del cliente.
Mantiene una comunicación clara y persuasiva con clientes y equipos para lograr objetivos comunes.
AUXIS
Processed customer loan applications in a fast -paced back -office environment, ensuring accuracy and compliance with company policies.
QUALFON
Developed strategies to retain customers, achieving a significant reduction in account cancellations.
CONCENTRIX
Provided technical support for Apple products, resolving customer inquiries and technical issues effectively.
CONVERGYS
Assisted customers with cable, internet, and phone services, delivering exceptional service and troubleshooting support.
English Diploma
English Certificate (40 -hour Language Assurance Program)
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