Samuel - IT Campus Support Head at Ghana School of Law

Proficient in managing campus networks, troubleshooting, and ensuring reliable IT operations.

Skilled in analyzing datasets using Python, R, and SPSS to support strategic decisions.

Adept at diagnosing issues and developing effective solutions in dynamic environments.

Experienced in leading IT teams and coordinating academic and technical projects.

Oversee and manage all IT-related operations within the campus, ensuring the smooth functioning of academic and administrative technology systems.. Administer and maintain campus network infrastructure, including internet connectivity, troubleshooting, and user access support.. Provide technical support for student portals, examination systems, projectors, computers, printers, and other ICT equipment used across the campus.. Coordinate IT support activities during lectures, examinations, and official events while ensuring system reliability, security, and efficient service delivery.

Served as the first point of contact for graduate students and staff, resolving issues within 24 hours.. Provided technical support for VIVA examinations and academic events.. Assisted SGS in creating visually engaging digital flyers for information dissemination.. Ensured stable network connectivity for staff, improving productivity.. Supported electronic certificate distribution, transcript processing, and clearance.. Took biometric attendance during examinations, ensuring accuracy and eliminating impersonation.

Provided front-line IT support for students and staff, including troubleshooting, software support, and ensuring smooth biometric registration across the academic year.. Facilitated and managed the university’s online ticketing system, ensuring timely resolution of technical issues and maintaining efficient ICT operations within 24 hours.. Assisted in planning and executing strategic ICT initiatives, including the successful campus-wide migration to Microsoft 365 and other digital transformation projects.

Delivered math and IT lessons, designed assistive learning materials, and offered extra tutoring sessions to enhance student performance.. Provided progress reports and feedback to parents and school administration to track and support student development.

Manage and analyze structured and unstructured datasets to support decision-making.. Maintain accurate data records and ensure data integrity across projects.. Collaborate with teams to meet project deadlines and adapt to changing requirements.

Served as first point of contact for students and staff, resolving inquiries efficiently.. Coordinated logistics for academic events, including VIVA examinations and graduate activities.. Maintained accurate records for transcripts, certifications, and student data systems.. Designed digital flyers and communication materials to support program awareness.. Supported onboarding and guidance of students in administrative and academic processes.