Experienced in managing sales, customer service, team supervision, and logistics across retail, hospitality, and entertainment sectors, with over 10 years of industry exposure.
Led sales teams and managed sales strategies across multiple retail and service environments.
Handled customer inquiries, claims, and upselling in various industries including food, retail, and entertainment.
Supervised large teams of waiters and staff, ensuring operational efficiency and customer satisfaction.
Managed logistics, inventory, and resource allocation for food parks and retail outlets.
Kicker Sneakers
In charge of scheduling of coworkers, Sales metrics, Training personnel, Manage sales through different sales apps and online market places, Manage face to face sales, Manage inventory in order to place a new order when stock was low on quantity
Intouch CX
In charge of taking and placing orders for a big food chain in the US, Upsell and offer sides or desserts, Crossed sale for the restaurant to increase sales
Sitel
In charge to take calls regarding claims for customers with Eyewear incorrectly made, Assistance on how to purchase from webpage
Contact Point 360
In charge to take calls regarding claims on service provided to appliances, Campaign of crossed sales, In charge to add new plans or upgrade them, Retain the customer when they call to cancel
Industrial Design
Bachelor
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Terminal Terrestre de Carga de Bogotá OIKOS - OK
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