Profesional con experiencia en atención telefónica, soporte administrativo y liderazgo de equipos en sectores bancario, hotelero y de telecomunicaciones.
Brinda atención eficaz y resolutiva a clientes en diferentes sectores y plataformas
Coordina tareas administrativas incluyendo registros, programación y manejo de inventarios
Supervisa, capacita y apoya a grupos de trabajo en entornos de hospitalidad y oficina
Gestiona con eficacia la comunicación con clientes, colegas y superiores
Eficasia
Telephone Customer Service Agent for a US Telecom Provider., Handling inbound calls for the Secretary of Foreign Affairs campaign., Responsible for scheduling phone appointments for Mexican nationals residing in the United States and Canada.
TP
Citibanamex
Telephone Collections Executive for Financial Products.
Holiday Inn Express
Team Leader responsible for supervising, training, and supporting a team of 8 staff members., Scheduling, work supervision, and issue resolution., Providing exceptional guest service by addressing and resolving complaints and concerns within the hotel., Performing administrative and reception tasks to ensure seamless hotel operations.
Bachelor's degree
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