Sarah - Customer Service Interpreter with bilingual proficiency and cultural sensitivity

Bogotá, Bogota D.C., Colombiaen

Interpreted real-time calls between English and Spanish speakers across multiple sectors including insurance, healthcare, and emergency services.

Managed high call volumes while ensuring accuracy, neutrality, and confidentiality during interactions.

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Resumen

Experienced interpreter skilled in real-time communication between English and Spanish speakers, with a focus on confidentiality, cultural sensitivity, and high-volume call management.

Logros Clave

Collaborated with team leaders and trainers to enhance consistency and performance.

Habilidades

Bilingual Communication (English-Spanish)Expert

Utilized fluency in English and Spanish to interpret sensitive and complex conversations accurately.

Active Listening & EmpathyAdvanced

Applied active listening techniques and demonstrated empathy to facilitate effective communication.

Confidentiality & Ethical StandardsAdvanced

Maintained strict confidentiality and adhered to ethical guidelines consistent with organizational protocols.

Time Management & AdaptabilityIntermediate

Handled multiple calls efficiently, adapting to different scenarios and ensuring timely, accurate interpretation.

Experiencia

Interprete de servicio al cliente (CSI, customer service interpreter)

Interpretia-LanguageLine Solutions

Nov 2024 - Jul 2025

Interpretar Ilamadas entre hablantes de inglés y espafiol en areas como seguros, banca, salud, servicios de emergencia (911), educacién y otros., Facilitar una comunicacién precisa y confidencial entre los clientes y sus usuarios., Mantener profesionalismo y sensibilidad cultural en todas las...