Sebastian - Customer Support & Tech Specialist with 4 years experience in tech and customer service

Medellín, Antioquia, ColombiaRemotoen

Handled customer support via chat, email, and phone, supporting hardware and software inquiries.

Managed updates on customer data using IBM, CRM, Salesforce, and Sand Desk platforms.

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Resumen

Experienced customer service agent with a focus on technical support and data management.

Gained experience in order processing and customer data management in a VBO environment.

Customer SupportAdvanced

Provided support to clients through multiple channels, including chat, email, and phone.

Technical SupportIntermediate

Handled hardware and software inquiries, troubleshooting, and client technical issues.

Data ManagementIntermediate

Updated customer information and managed client data on platforms like IBM, CRM, and Salesforce.

Order ProcessingIntermediate

Managed customer orders and support tasks within the VBO environment.

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