Sebastián - Project Manager with 10+ years of experience in technology and construction

Directed projects ensuring adherence to scope, schedule, and budget constraints.

Supervised and motivated multidisciplinary teams to achieve project goals.

Managed financial resources to optimize project expenditures and reduce costs.

Facilitated clear communication between clients, vendors, and internal teams.

Handle customer escalated cases., Consumer Mediation Services, Consumer affairs management (mechanical concerns, reimbursements, buybacks, and complaints)., Work as an advocate ensuring communication across teams inside and outside the company., Gathering, organizing, and submitting documentation according to each case to ensure problem-solution.

Client services management., Consumer account and subscription management., Billing support., Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams., Identify cases that require escalation., Drive technical collaboration and engagement outside of CSS.

Receive, code, and process invoices for collections in a timely manner, and in accordance with established processes and timelines., Support all related transactional activity for invoice and collections processing., Generate accounting statements and reports., Assist running reports and scanning files., Build working relationships with internal departments and outside agents to resolve customer disputes in a timely manner., Suggest operational improvements, including systems, processes and organizational changes to drive greater performance and efficiency in Accounts Receivable operations., Prepare and review documentation to support internal and external audits, as required.