Experienced in customer support, sales, and education, fluent in English and Spanish, with a proven track record of resolving complex issues and delivering tailored learning experiences. Adept at technical troubleshooting and account management, committed to enhancing client and student satisfaction.
Extensive experience managing customer inquiries, complaints, and support across various industries and platforms.
Proven ability to upsell, cross-sell, and manage client accounts, increasing revenue and customer loyalty.
Fluent in English and Spanish, with extensive experience translating, interpreting, and teaching in bilingual contexts.
Skilled in designing and delivering curricula for language and math students at various levels.
Momentec Brands
Outbound calling-Calling potential and existing customers about products, prices, and promotions.. Placing orders for customers.. Resolving issues for orders with customers by contacting customer service.
Momentec Brands
Placing orders for customers.. Taking complaints and issues for orders and resolving them, or escalating them to management for review.. Ticket agent-Resolving customer issues through chat/ticket services such as doing replacement orders, returns, and answering queries about products.. Answering questions about products and services for potential customers, and existing customers.
Booknook
Remote tutoring with elementary school students 1 on 1 or in groups via Zoom.. Using pre-selected lesson plans to instruct students in English conversation, phonics, reading fluency, accuracy, pace, and grammar.. Administering assessments to gauge student comprehension after lessons.
Concentrix Nicaragua
Bachelor of Arts Degree
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Capable of diagnosing hardware and software issues, resolving connectivity problems, and guiding users through technical processes.
Completing orders. Resolving issues related orders. Explaining all Lowes.com products and services to potential clients. Providing technical assistance
TSI Bpo
Manage high volume of calls and communication while maintaining professionalism. Managing customer accounts including but not limited to: Cancellations, subscription questions, password assistance, tech support, updating card information, upgrading subscriptions, refund issues.
Onelink Bpo
Opticall Bpo
Setting up appointments for eye exams.. Rescheduling appointments.. Answering customer inquiries for orders, promotions.. Explaining process to potential customers and existing customers.
SPI CRM (INSPIRO)
Resolving customer issues with their account including but not limited to: card orders, transaction reviews, transfers of money, setting up new accounts, closing accounts, disputes, general questions about service.
IBEX Global
Answering queries for Netflix for potential new customers , troubleshooting devices to get customers back to streaming, resolving billing and account issues.
Netflix
Troubleshooting connection issues with Netflix for clients and resolving issues with software, hardware, setup on all platforms and devices. Helping customers with any issues related to their account, registration, billing, cancellations.
Managua Call Center
Diagnosing computer issues on all WINDOWS and MAC operating systems from WINDOWS XP, WINDOWS 7, 8, 10 and Yosemite/ OS X computers including diagnosing hardware issues: bad hard disk, bsods , boot up issues, software issues: viruses, spyware, ransomware, outdated software, incompatible software. Sales: Selling and setting up remote computer repair service (FLAT FEE TUNE UP), and Onsite services of company with existing clients and potential clients. Sales: Explaining services of company to potential clients. Live chat operator: Handling customer requests via live chats, answering questions about service to new and potential clients.. Transferring calls to appropriate departments and taking messages for staff
Language Select / Quality Contact Center
Translating calls for GEICO Auto Insurance, AAA, Capital One, National Grid, Social Security Administration, Texas Lonestar Helpdesk. Helping interpret social security claims, auto insurance questions, accident claims, credit card questions, payments, problems with credit card accounts, updating information, disability claims.
Accedo Technologies
Taking calls in English and Spanish. Translating documents and instructions from English to Spanish. Taking, fixing, and updating orders. Answering product inquiries. Creating cases, updating cases with orders
SITEL Nicaragua
Taking calls in English and Spanish. Translating documents and instructions from English to Spanish. Manage Credit Cards accounts in all forms- Doing balance transfers, Change of address, Online tech support-checking emails, email alerts, online activity, calculating interest, analyzing transactions, investigating fraud, making fraud reports, doing merchant verification, connect account and calls with different departments, creating specialty letters, taking payments, receiving payments, and giving all payment options, doing balance summaries, issuing credit cards.. Explaining process of applying, maintaining, fixing credit card errors/ giving solutions. Checking status of accounts-giving fixes to restricted accounts
Nicaraguan Bilingual School
Teaching English: singular/plural nouns, types of sentences, Context Clues-identifying unknown words, literary terms: Theme, Conflict, Resolution ,Irony, Reading strategies. Teaching Algebra: Order of Operations, Converting Percent to Decimal, Translating Word Expressions to Numerical Expressions, Solving for X, Inequalities, Graphing. Teaching Science-Teaching atoms/molecules, circulation system, organs, respiration, diseases, medicines.. Teaching Computers: Projects in Microsoft Powerpoint. Teaching Spanish: teaching nouns verbs, translating English sentences to Spanish and vice versa
Managua, Nicaragua
Teaching grammar, pronunciation, reading strategies, translating English to Spanish
1A1 Tutoria
Tutoring 1st grade, middle school and high students in Mathematics, English--Phonics, syllable segmentation, counting, graphic organizers, reading.
Educational Tutorial Services- United Friends of Children
Tutoring Middle school and High School students from all over California: Van Nuys, Inglewood, Northridge, Glendale in Mathematics, Algebra I, English, Science, French and Spanish to foster care students and economically disadvantaged students.
DirectEd Solutions
A Better Tomorrow Education
Working with Elementary school English students and Special Education students. Developed specialized English plans and curriculum for students. Taught different reading strategies: KWL charts, Think Alouds, Journaling, Cornell note-taking. Taught grammar and vocabulary development. Tutor in both English and Algebra
Sepulveda Middle School
Teaching English to 8th grade students. Developed specialized English plans and curriculum for students. Taught different reading strategies: KWL charts, Think Alouds, Journaling, Context Clues, Grammar, Cornell note-taking
Academia Tutoring Services
Tutored 1st grader in: Teaching Phonic sounds, Syllable counting, Phonemic awareness, Reading Strategies, Letter Writing. Tutored 8th grader in Algebra
James Monroe High School
Working with ESL students. Helped students with homework, vocabulary, reading and grammar. Working with English students on essay development, essay writing, Microsoft Powerpoint, and character development.. Translating lesson plans to Spanish.. Plan technology lesson plans with teacher. Work with Powerpoint with students on creating presentations and flyers for Vietnam War. Working with English students on essay, comprehension, and vocabulary development.. Helped ESL students with essays.. Helped staff on CSUN orientation for high school students.
Sepulveda Middle School
Helped students with homework, vocabulary, grammar, and essay writing.. Became a mentor. Worked after school with students on homework and essays. Worked with both bilingual and non-bilingual students in ESL and English classes.. Worked closely with teachers on getting supplies.
James Monroe High School
Helped students with homework, vocabulary and grammar.. Became a mentor. Worked after school with students on homework and essays. Worked with both bilingual and non-bilingual students in ESL and English classes.. Worked closely with teachers on getting supplies.
Eagle Rock High School
Helped students after school with homework, essays, English and Math subjects.. Helped students do their homework, provided translation when students were bilingual.
South Central Regional Center
Duties included making reports of news articles, Xerox copying, dictating letters, answering phones
