silindile - Customer Advisor at Jonsson Workwear

Proven ability to build rapport, resolve issues, and ensure customer satisfaction in high-pressure environments.

Effective at engaging with diverse clients and team members, ensuring clear and professional interactions.

Skilled in creating and maintaining strong client relationships that foster loyalty and repeat business.

Experienced in processing sales efficiently while maintaining accuracy and customer focus.

Capable of investigating issues, verifying information, and providing timely resolutions to customer inquiries.

Developed strong relationships with returning and corporate customers through personalised service; conducted staff fittings for corporate clients to ensure accurate sizing.. Processed sales transactions accurately using POS systems and prepared detailed quotations for individual and business customers.. Opened customer accounts, maintained accurate information, and managed customer orders from placement through to collection while monitoring delivery timelines.. Coordinated branding and embroidery requests with internal departments and assisted with stock counts, inventory control, and stock replenishment.. Proactively followed up on outstanding customer orders, resolved complaints professionally, and maintained high merchandising and housekeeping standards.

Answered a high volume of inbound customer calls while consistently meeting strict service level agreements (SLAs).. Verified customer identities using security protocols, investigated and resolved billing or service enquiries, and reactivated mobile accounts.. Captured and updated customer information accurately onto internal systems while ensuring absolute confidentiality.. Achieved first-call resolution wherever possible and escalated complex technical matters to the relevant departments.. Maintained high professionalism when dealing with difficult or frustrated customers while consistently meeting quality assurance, productivity, and customer satisfaction targets.