Silvia - Customer Service & Client Management with 5+ years in Telecom, Automotive, and Media
Resumen
Experienced professional with over 5 years providing technical support, customer service, and client management across telecom, automotive, and media industries. Skilled in communication, sales, digital tools, and interpretation.
Logros Clave
- Managed client relationships and marketing campaigns for Irisium model agency, increasing client engagement and creating advertising content.
Habilidades
Delivered tech support and customer service in telecom and automotive industries, ensuring user satisfaction.
Maintained and grew client relationships through constant communication, database management, and performance tracking.
Executed sales strategies and created marketing campaigns, including Meta Ads, to attract and retain clients.
Interpreted live medical, legal, and retail calls, with ongoing training in healthcare and legal terminology.
Proficient in social media marketing, basic Photoshop, Excel, and video editing tools for content creation and analysis.
Idiomas
Experiencia
Customer service and sales rep.
SITEL Group
Give tech support to internet and TV equipment for Cox (USA)., Sell channel and megabyte packages through phone., Process payments and refunds.
Customer service and sales rep.
24-7 Intouch
Support purchases of second-hand vehicles for Vroom (USA)., Answer claims and complaints regarding quality.
English Interpreter
Future Group
Interpret live medical appointments, hearings, and retail calls., Attend constant training sessions in healthcare and legal vocabulary.
Client Manager
Irisium model agency
Register new clients using attractive copywriting and keep constant communication with them., Update the client’s database and create reports of their performance., Design plans for them to improve., Create recruiting campaigns with Meta Ads.
Educacion
Universidad Nacional de Colombia
Filmmaking and TV