Solano - Project Manager with 10 years of experience in technology and software development

Managed large-scale projects utilizing Agile and traditional methodologies, ensuring timely delivery.

Facilitated effective communication among stakeholders, team members, and clients.

Led diverse teams to achieve project goals and improve productivity.

Identified potential project risks and implemented mitigation strategies.

Provide customer information status of the claims., Arrange schedules according with the customer necessities., Making trainings to improves services., Prepared the training documentation., Give ideas , incentive people to improved them selves and work as a team.

Retaining customer to keep the warranty., Educate about benefits to retain., Kept coworkers in a positive environment and work in team work.

Taking calls and verify if the account is on stop and release it according with a parameters., Educate the client about reason of the stop on the account., Send emails to higher department for authorization in order to release an account.

Retain Customers from canceling a subscription on line., Provide Customer Service over the phone, Chat and Email., Taking Ownership for Refunds Decisions., Give Feedback to agents and monitoring Refunds process.