Steven - Customer Service Professional with 9 months of call center experience

Provided courteous and professional service while handling customer inquiries, complaints, and escalations.

Managed office tasks such as filing, mail delivery, and maintaining organized workspaces.

Created and updated spreadsheets for tracking HR and office information.

Actively listened and effectively managed customer and employee issues to ensure satisfactory outcomes.

Filed paperwork, sorted, and delivered mail, maintaining office organization., Assisted the HR department with clerical duties and answered phone inquiries., Created and updated tracking spreadsheets using MS Excel., Communicated new company policies to employees and gathered feedback to improve...

Handled customer inquiries and issues courteously and professionally., Managed high-stress situations effectively, maintaining professionalism under pressure., Resolved customer complaints with empathy, increasing loyalty and repeat business., Actively listened to customers and escalated major...