Jeannette - Training & Customer Support Specialist with 10+ years of experience

Provided support and handled escalations to ensure customer satisfaction

Developed and delivered training sessions and procedures for customer support teams

Provided technical guidance and support to support staff for technical issues

Monitored and evaluated call quality to ensure service standards

Delegated tasks, monitored performance, and assisted in hiring processes

Responsible for instructing and guiding Customer Service and support teams in order to maximize customer satisfaction, Providing training sessions, Developing procedures, Offering technical support, Monitoring issues, Responsible for monitoring of calls for quality assurance purposes, Established and communicated training materials that results to excellent customer service and company growth, Prepared recommendations designed to increase efficiency, revenues and lower costs, Directed corrective measures required to meet standards

Delegating tasks, Monitoring the team’s performance, Assisting the team by performing the tasks with them, Helping with training and development, Completing paperwork, Handling complaints (from both staff and customers), Helping to hire new staff, Reporting to senior management / personnel when required