Valeria

Demonstrated experience with Customer service & relationship management.

Demonstrated experience with Problem-solving & conflict resolution.

Demonstrated experience with Strong verbal and written communication.

Demonstrated experience with Multi-line phone systems.

Managed an average of 60 inbound customer calls per day, providing assistance with billing inquiries, troubleshooting technical issues, and processing service requests., Consistently met or exceeded performance metrics, including achieving a customer satisfaction score of 90% or higher., Successfully resolved complex customer issues by analyzing service reports, troubleshooting steps, and escalating issues when necessary, ensuring timely resolution., Educated customers on payment history and credit options, helping to prevent future delinquencies., Regularly participated in team meetings to discuss challenges, share solutions, and implement new service strategies.