Experienced in banking, hospitality, HR, and executive support roles with a proven ability to handle diverse tasks, streamline processes, and ensure client and stakeholder satisfaction.
Provided outstanding customer interactions at Citizens Bank and hospitality venues, ensuring client satisfaction and safety.
Supported executive and managerial roles across multiple organizations, managing schedules, communications, and records.
Compiled and analyzed data to improve HR processes and generated reports for hotel operations and departments.
Managed and supervised a variety of events, including concerts, conferences, and weddings at hospitality venues.
Citizens bank
Provide outstanding customer service addressing customers inquiries, and efficiently handling their transactions., Process various financial transactions such as deposits, withdrawals, transfers, and payments., Ensure the security of the bank by verifying customer identification, monitoring for...
Air Century S.A.
Provided administrative assistance on executives’ behalf such as e-mails, drafting memos, communications., Performed minor accounting duties., Organized meetings included scheduling, sending reminders and organized catering when necessary., Maintained comprehensive and accurate records., Managed...
Ministerio de Medio Ambiente y Recursos Naturales
Compiled, structured, and analyzed data to elaborate final reports that helped streamline HR process., Fielded employee inquiries related to pension plan, vacation, health leave and employee assistance., Managed payroll processing of a temporary project parallel to the fixed payroll., Monitored...
Blue Diamond Resorts/Royalton Bávaro
International Master of Business Administration
Bachelor of Business Administration
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Processed financial transactions and verified invoices and contracts to ensure accuracy and timeliness.
Negotiated and prepared orders, contracts and budgets for the department and hotel., Developed and verified customer service solutions in the operational and administrative field, ensuring the quality levels and ethical criteria of the company., Welcomed visitors, such as corporates, politicians,...
Hard Rock Hotel & Casino Punta Cana
Managed and supervised hotel events such as concerts, conference and weddings., Measured several millionaire accounts for guests and hotel., Planned, evaluated, and audited contracts and invoices to ensure the success of the events., Ordered reimbursements and commission sales., Closing pending...
