Dedicated professional with hands-on experience in retail sales and hotel housekeeping, equipped with strong customer service, merchandising, and operational skills. Holds a diploma in tourism management, committed to delivering excellent service and ensuring guest and customer satisfaction.
Skilled in delivering personalized service that enhances customer satisfaction and loyalty.
Proficient in operating POS systems for efficient sales processing and cash handling.
Experienced in stock management and product display to optimize sales.
Capable of maintaining high standards of cleanliness and guest room preparation.
The Body Shop
Delivered exceptional customer service and built positive relationships with customers.. Assisted customers in selecting skincare and beauty products suited to their needs.. Restocked shelves and maintained attractive product displays.. Conducted daily stock counts and inventory checks.. Assisted in achieving monthly sales targets.. Ensured the store remained clean, organized and welcoming.
Mbabane lodge
Cleaned guest rooms and public areas according to hotel standards.. Changed linen, replenished amenities and prepared rooms for arriving guests.. Reported maintenance issues promptly.. Worked closely with reception and maintenance teams.. Followed health, hygiene and safety procedures.. Responded professionally to guest requests.
National Senior Certificate (Matric)
Diploma in tourism management
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