Zafna

Demonstrated experience with Microsoft Excel.

Demonstrated experience with SQL.

Demonstrated experience with Jira.

Demonstrated experience with SharePoint.

Demonstrated experience with GIS platforms.

Verified and updated municipal infrastructure records by cross-referencing GIS data, technical drawings, and engineering documentation to ensure information was accurate and complete. Identified and digitized unrecorded stormwater outfalls for data entry, reconciling information from multiple sources. Maintained and updated large pond-related datasets and tracking records across municipal assets, ensuring information remained organized, consistent, and reliable

Engaged with stakeholder/client inquiries and presentations, providing clear communication on geospatial data, analysis results, and project deliverables. Authored workflow documentation and project reports, ensuring data integrity and consistency across analytical processes; reported key performance indicators (KPIs) and contributed strategic input to improve project outcomes and client deliverables. Coordinated data-related tasks with cross-functional teams and delivered consistently high-quality outputs, earning an 'Excellent' performance rating for analytical precision and collaboration

Resolved 182+ technical tickets on hardware and software issues, including remote desktop connections, RAM upgrades, and system re-imagining via Jira and SharePoint, achieving a rapid resolution rate in a high-pressure healthcare setting. Created a Jira knowledge base site and innovated a cascading ticket type to streamline device rentals better. Reorganized an inventory of 200+ devices in Excel and optimized device-tracking accuracy