Account Manager | 100 % on site Honduras SPS

Allied Global is looking for an experienced Account Manager to join our Operations team in Honduras, San Pedro Sula! We are looking for a strategic, customer-focused leader who can manage client relationships, drive operational performance, lead teams, and identify opportunities for account growth. What will you do?Manage and strengthen the relationship with our clients, ensuring alignment, satisfaction, and effective communication.Monitor and drive key operational KPIs, including AHT, Conversion, NPS, and First Contact Resolution.Lead and develop Performance Managers, Supervisors, and operational teams.Identify opportunities for continuous improvement, process optimization, automation, and cost efficiency.Manage accounting financial performance and budgets, ensuring profitability.Develop commercial strategies to support account growth, expansion, and new business opportunities.Lead operational and organizational change management initiatives.Ensure compliance with quality standards, client requirements, internal policies, and applicable regulations.Manage operational issues, conflicts, and crises, developing effective action plans and contingency strategies.Prepare and present strategic performance reports for clients and senior leadership What are we looking for?Bachelor’s degree in business administration, marketing, industrial engineering, or a related field.A master’s degree in project management is desirable.3+ years of experience as an Account Manager in the Call Center/BPO industry.Strong knowledge of data management, KPI analysis, CRM, and performance methodologies such as Lean or Six Sigma.Advanced proficiency in Microsoft Office, Scorecards, and commercial skills.Strong leadership, communication, negotiation, strategic thinking, problem-solving, and customer management skills.Advanced English proficiency. Location: Honduras, San Pedro Sula, 100 % on site.Schedule availability requiredAvailability to travel required Ready for your next challenge?If you have experience managing BPO operations, client relationships, teams, KPIs, and business growth, we would love to hear from you. Apply now and join Allied Global!