Account Manager

We are looking for a very senior Account Manager with strong knowledge and experience in the logistics industry. This person will take ownership of an assigned portfolio of clients, manage day-to-day client needs, identify opportunities for account growth, and work closely with an operations team to ensure accounts are properly supported. We should prioritize candidates who are truly senior and have deep logistics knowledge, rather than candidates who simply hold the Account Manager title.
Roles & ResponsibilitiesAccount LeadershipOwn and manage a portfolio of customer accounts as the primary point of contactGrow existing accounts: identify new lanes, added volume, and service expansion opportunitiesLead recurring account reviews with customers covering performance, pricing, and upcoming needsHandle escalations end to end and keep customers ahead of problems, not reacting to themOperationsDirect daily brokerage operations: carrier booking, load coverage, tracking, and exception managementBuild and maintain a reliable carrier network on your lanes, negotiating rates that protect marginOwn TMS data integrity for your accounts (entries, statuses, documentation)Oversee carrier invoice review, POD collection, and clean handoff to billing, resolving discrepancies before they hit the customerKPI OwnershipOwn account-level KPIs: on-time pickup/delivery, tender acceptance, margin per load, claims ratio, and invoice accuracyReport performance trends internally and flag at-risk accounts early with a plan, not just a warning
Roles & ResponsibilitiesQualifications:5+ years of US-based logistics / freight brokerage / freight forwarding experience, with direct account management or customer-facing ownershipProven track record managing carrier relationships and negotiating ratesExcellent English communication skills. This role lives on the phone with carriers and customers, and the relationships you build are the product.Strong TMS proficiency and sharp attention to detailComfortable owning outcomes, not just tasksWorking Pacific Time hoursReliable internet and a quiet remote work setup
What We OfferAt Talento, we invest in your well‑being and success from day one. Enjoy these core benefits designed to keep you healthy, energized, and supported:🏋️ Bodytech Gym MembershipFull access to Bodytech clubs nationwide, including group classes, personal training discounts, and wellness workshops.🏥 Comprehensive Healthcare CoverageA robust plan featuring emergency home visits, access to an approved emergency care network, and consultations with a broad panel of specialists