Account Manager Client Relations

We are seeking an experienced Account Manager to manage and strengthen client relationships, ensure customer satisfaction, and support the delivery of Payroll and HR solutions.
Schedule: Monday–Friday | 9:00 AM – 6:00 PM EST English Level: C1–C2 Advanced English level (required)
Key Responsibilities Serve as the main point of contact for existing clients. Build and maintain strong, long-term client relationships. Conduct regular client meetings to assess satisfaction and address concerns. Resolve client issues and coordinate with internal teams to ensure timely solutions. Identify opportunities for additional services and business growth. Manage proposals, pricing, and onboarding for new services and business entities. Maintain accurate client records and follow-up communications. Collaborate with Payroll, HR, Operations, and Implementation teams to ensure seamless service delivery.
Requirements Minimum 3 years of experience in Account Management or client-facing roles. Strong experience managing client relationships and resolving customer issues. Excellent verbal and written communication skills in English (C1–C2). Strong organizational, multitasking, and time-management skills. Ability to manage executive-level stakeholder interactions. Proficiency in Microsoft Office Suite and Microsoft Teams. Experience with Payroll, HR Services, PEO, or Workforce Solutions is highly preferred but not required. Familiarity with Asana and Zendesk. Experience with account growth, upselling, or client retention strategies. Strong customer-focused mindset and problem-solving abilities. Ability to work on-site and independently while collaborating effectively across teams.