Account Manager

Company Description International Dunnage LLC is a global provider of load securement solutions, offering a broad range of products such as dunnage airbags, strapping, lashing, rubber mats, anti-slip sheets, safety nets, and desiccant bags. As part of International Dunnage Group, the company owns the only vertically integrated polywoven dunnage airbag manufacturer in the Americas. With strategically located manufacturing and distribution centers, International Dunnage has supplied high-quality cargo securement products to global markets for over two decades. This long-standing focus on quality and competitive pricing has established the company as a trusted leader in the load securement industry. Team members join an organization committed to reliability, innovation, and customer satisfaction.Role Description The Account Manager is a full-time, on-site role based in Consuelo. This position is responsible for managing and growing key customer accounts, serving as the primary point of contact for clients, and ensuring timely responses to inquiries and service needs. Day-to-day responsibilities include building strong relationships with existing and prospective customers, preparing quotes, processing orders, and coordinating with operations, logistics, and finance to meet delivery and service expectations. The Account Manager will track account performance, identify opportunities for upselling and cross-selling securement solutions, and provide feedback to internal teams on customer needs and market trends. This role also involves maintaining accurate records in CRM systems, preparing regular reports, and supporting continuous improvement of account management processes.Qualifications Demonstrated experience in account management, customer service, or sales within manufacturing, logistics, or related industries.Strong communication, negotiation, and relationship-building skills, with the ability to collaborate effectively across teams.Proficiency with CRM or ERP systems and basic office software (e.g., email, spreadsheets, word processing) for tracking and reporting.Solid organizational and time-management skills, including attention to detail and the ability to handle multiple accounts and priorities.Analytical mindset with the ability to interpret sales data, identify trends, and propose actionable solutions for account growth.Comfort working on-site in Consuelo and engaging directly with customers, operations, and distribution teams.Bachelor’s degree in Business, Marketing, Logistics, or a related field, or equivalent relevant professional experience.Experience in cargo securement, transportation, or supply chain environments is an advantage.Fluency in English; additional language skills relevant to regional customers are beneficial.