Account Manager English Spanish

About the RoleAre you the kind of person clients trust the moment they meet you? Do you spot a problem before it happens, and fix it before anyone has to ask?
HelpGrid helps fast-growing e-commerce brands (think health & wellness, supplements, pet products, and DTC) deliver world-class customer experiences. We're looking for an Account Manager to own client relationships, drive growth, and become an indispensable partner to the brands we support.
This isn't just a support-ticket role. You'll build real relationships, dig into account data to find opportunities clients haven't even thought of yet, and be the person who makes things happen.

What you'll ownA portfolio of e-commerce clients you'll know inside and outProactive growth strategy for your accounts, not just reactive problem-solvingCross-functional collaboration to get your clients what they need, fast

What we're looking forFluent English and Spanish3+ years of Account Management, Client Services, or similarA data-driven mindset, comfortable digging into numbers to find the storyA proactive, ownership-driven attitude, you don't wait to be toldBonus points: experience in affiliate marketing, e-commerce, or call center industries

Why HelpGrid?Real ownership over client relationships from day onePerformance-based commission on top of base salaryRemote-first culture with a genuine support system (you'll be paired with an experienced teammate during onboarding)
Department: Account ManagementEmployment Type: Full-Time contractLocation: Remote (Candidates must be available to work during U.S. Eastern business hours)Working Hours: 9:00 AM – 6:00 PM Eastern TimeIf you're proactive, detail-obsessed, and energized by building trust with clients, we want to hear from you.

About HelpGridHelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from existing traffic.Last year alone, our work generated over $35 million in additional revenue for our clients.What began as a small support team has grown into a technology-enabled revenue engine. We have built proprietary tools that optimize customer conversations, improve operational efficiency, and increase revenue for our clients. As we continue to grow, we're expanding our technology and AI capabilities while maintaining a customer-first approach built on trust, partnership, and measurable business impact.
Equal Opportunity EmployerHelpGrid is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, ancestry, national origin, religion, gender, gender identity, sexual orientation, marital status, age, disability, or any other protected characteristic.