Account Manager LATAM

About the role

Above Zero is a team of engaged and forward-thinking marketers, engineers, and digital media strategists with over 15 years of experience in the digital advertising industry.

The Account Manager liaises between key clients and cross-functional internal teams to ensure timely and successful delivery of client requests. The role is the lead point of contact for account matters and focuses on building and maintaining strong, long-lasting customer relationships.

Responsibilities

• Oversee integrated account strategies across media, creative, data, and web development.
• Translate client objectives into actionable digital marketing strategies across paid media, SEO, social, and content.
• Cultivate relationships with existing clients to maximize satisfaction, retention, and growth.
• Diagnose client needs and implement strategies to drive client satisfaction.
• Liaise between clients and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues.
• Identify upsell and cross-sell opportunities, working with Business Development to grow account revenue.
• Manage campaign launches from start to finish, including client kick-off calls, strategy recommendations, asset collection, optimization, and performance reporting.
• Oversee campaign planning, execution, and optimization to meet or exceed expectations.
• Collaborate with department heads to ensure strategic alignment and execution within each discipline.
• Update internal systems to keep campaign information accurate.
• Serve as the primary contact for day-to-day account needs and conduct regular client check-ins to assess satisfaction and identify areas for improvement.
• Interrogate data.

Datos clave

• The role liaises between key clients and cross-functional internal teams.
• Responsibilities include overseeing campaign planning, execution, and optimization.
• The role includes identifying upsell and cross-sell opportunities.