Account Manager LATAM

WHO WE AREWe are a team of engaged & forward-thinking Marketers, Engineers, and Digital Media Strategists with over 15 years of experience in the digital advertising industry.DESCRIPTIONWe are looking to hire an Account Manager who will be responsible for liaising between key clients and cross-functional internal teams to ensure the timely and successful delivery of all client requests. This person will operate as the lead point of contact for any and all matters specific to their accounts, building and maintaining strong, long-lasting customer relationships.CORE RESPONSIBILITIESOversee the development of integrated account strategies across media, creative, data, and web developmentTranslate client objectives into actionable digital marketing strategies across paid media, SEO, social, and contentCultivating relationships with existing clients to maximize client satisfaction, retention, and growthDiagnosing client needs and then implementing strategies to help drive client satisfactionWork as a liaison between client and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issuesIdentify and pursue upsell/cross-sell opportunities, working with Business Development to grow account revenueManage the campaign launch process from start to finish, inclusive of client kick-off call, strategy recommendation, asset collection, optimization and delivery of performance reportingOversee campaign planning, execution, and optimization to ensure delivery meets or exceeds expectationsPartner and collaborate with department heads (HODs) to ensure strategic alignment and flawless execution within each disciplineUtilize and update subsequent internal systems to ensure all campaign information is updated and accurateBeing the primary point of contact for the customer on day-to-day account needsConduct regular check-ins with clients to assess satisfaction and identify areas for improvementInterrogate data, campaign results, market trends, and competitor insights to identify opportunities and anticipate issuesLead the strategy in new business pitches or other strategic work when needed, presenting innovative, client-centric solutionsLead quarterly and annual business reviews, presenting results and strategic roadmaps to senior client stakeholdersEnsure all campaigns are delivered on time, on budget, and aligned with client KPIsTrack client budgets, billing accuracy, and profitability of assigned accountsOwn the scope of work (SOW) management process, ensuring deliverables are met and out-of-scope work is flagged for Change OrdersWork with finance teams to ensure accurate billing and invoicing processesAssist in resource planning, account distribution, and team allocation for optimal efficiencyConduct comprehensive assessments of digital marketing strategies, identifying gaps and opportunities for improvement by monitoring cultural trends, emerging channels, and competitive activity, and distilling these into actionable recommendationsDeep understanding of all service offerings and best practices for campaign effectivenessProactively using data, trends, market insights, and logic to develop tailored campaign recommendations and opportunities for continued successEXPERTISE2-4 years in digital media or account managementMust be Fluent in English and Spanish, with excellent written, and verbal skillsSelf-motivated to dig in to learn about products, technology, customers, and competitorsProcess oriented with strict attention to detailStrong organizational, analytical, and project management skillsOutstanding computer skills including strong knowledge of brand verification partners, Salesforce, brand safety partners and ad serversAble to contribute to a team while working with other departments and logically prioritizing various requests and responsibilitiesProven verbal and written communication skills in a consultative, client-facing environmentPowerpoint and Excel skills, including pivot tables, chart marking, and manipulation of large data setsProficiency in G-Suite a plusBA/BS, or graduate degree preferred with a strong academic recordAbility to Work Remotely and With Schedule FlexibilityAbility to Work Independently Without Direct SupervisionStrong knowledge of at least two paid media disciplines (such as Paid Search, Paid Social, Programmatic, or Ad Ops), with the ability to effectively communicate strategy and performance metrics.OUR BENEFITS100% Remote work environmentPaid personal and sick leaveAnniversary bonusSummer FridaysOngoing education