Account Manager (Medical Industry)

About the role

The Customer Success Manager role is responsible for proactively driving customer commercial activities related to sustaining business. The goal is to help customers receive maximum value and an enhanced customer experience from TE, while protecting and growing sustaining business.

Responsibilities

• Protect sustaining business and drive consistent EETC (Extraordinary Experiences for Targeted Customers) service levels across the Medical Business Unit.
• Develop and maintain key relationships with customer sourcing and procurement representatives and leaders.
• Build strong working relationships with colleagues in Sales, Marketing, Product Management, Customer Care, and Operations.
• Advocate between customers and business functions to engage appropriate resources in addressing obstacles to customer supply and service.
• Manage escalations, accountability, commitments, customer expectations, recovery tracking, and visibility and operations alignment in managing customer inventories.
• Conduct monthly forecast demand reviews with customers to align on requirements and clarify the SIOP Demand review process.
• Manage customer product lifecycle planning, including market intelligence and insight regarding EOL planning or transition to the next generation.

How to apply

Apply directly on CazVid.

Datos clave

• The role focuses on sustaining business protection and growth across the Medical Business Unit.
• Responsibilities include managing customer escalations and conducting monthly forecast demand reviews.
• The role involves working with Sales, Marketing, Product Management, Customer Care, and Operations.
• Apply directly on CazVid.

Salario estimado

Salario estimado para servicio al cliente en Costa Rica: CRC 480 - 380.000 al mes, según 5 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.