Administrative Assistant

Company Description García Céspedes Insurance is an independent insurance brokerage based in Puerto Rico, serving individuals, businesses, marine operators, and public entities since 2006. The firm partners with a broad network of leading carriers to deliver coverage tailored to each client’s specific needs. Beyond placing policies, the team provides strategic guidance, risk management support, and long-term relationship-based service. Core areas of expertise include commercial and personal insurance, umbrella coverage, marine insurance, and government and municipal accounts. As the next generation joins the company, García Céspedes Insurance continues to invest in innovation while maintaining the personalized, trust-centered service that clients rely on.
Role Description The Administrative Assistant is a full-time, on-site role based in San Juan, Puerto Rico. This role supports GCI's auto insurance division, managing the day-to-day servicing of personal and commercial auto accounts. Responsibilities include processing auto policy renewals, requesting and comparing quotes from carriers, issuing endorsements and policy changes (vehicle additions, removals, and driver updates), and preparing and delivering insurance documentation to clients. The role also supports the claims process by gathering client information and documentation, submitting claims to carriers, following up on claim status, and keeping clients informed through resolution. Additional responsibilities include handling client calls and correspondence, maintaining accurate records in internal systems, tracking upcoming expirations, and coordinating with carriers, adjusters, and dealerships as needed. The role requires strong attention to detail, consistent follow-through, and a professional, client-centered approach.
QualificationsDemonstrated Administrative Assistance skills, including organization, time management, and multitasking.Professional Phone Etiquette and strong Communication abilities, both written and verbal.Experience with Executive Administrative Assistance, such as calendar management and meeting coordination.Solid Clerical Skills, including data entry, document preparation, and records management.Proficiency with office software (e.g., Microsoft Office or Google Workspace) and basic CRM or database tools.Ability to work on-site in Hato Rey, maintain confidentiality, and handle sensitive information responsibly.Strong attention to detail, customer service mindset, and ability to collaborate in a small team environment.Associate's or Bachelor's degree in Business Administration or a related field required; equivalent professional experience may be considered.Prior experience in insurance, financial services, or a professional office setting is beneficial but not mandatory.