After-Sales Service Center Manager

About the role

Qilada Machinery is seeking an experienced After-Sales & Service Center Manager to lead its service center operations and after-sales activities, supporting the superstructures and equipment it supplies to clients across Jordan. The role is responsible for day-to-day operations, service quality, and after-sales support, in line with Qilada's KPIs, SLAs, and performance standards.

Responsibilities

• Manage service center operations and daily work activity.
• Lead and manage a team of engineers and technicians.
• Ensure production, quality of work, and continuous development.
• Lead after-sales service operations and provide high-quality client support.
• Ensure compliance with KPIs, SLAs, service performance targets, and preventive and corrective maintenance strategies.
• Maximize equipment uptime, reliability, and service efficiency.
• Manage maintenance budgets, cost control, and service center profitability.
• Ensure compliance with safety and labor laws, and coordinate with manufacturers.
• Manage service contracts, negotiations, and contractual compliance.
• Oversee spare parts planning, inventory control, and procurement.
• Provide technical support to clients and internal teams.
• Implement and maintain structured reporting systems and performance dashboards.

Requirements

• Bachelor’s degree in Mechanical Engineering or a related field.
• Familiarity with commercial vehicle superstructures.
• Experience with after-sales service, warranties, and maintenance contracts.
• Familiarity with ERP/CMMS systems for maintenance tracking and reporting.
• Strong troubleshooting and root-cause analysis capabilities.

Datos clave

• The role leads service center operations and after-sales activities.
• A bachelor’s degree in Mechanical Engineering or a related field is required.
• The role includes managing a team of engineers and technicians.