Bilingual Telephone Agent Job in Puebla, Mexico

MEXUS INTERNATIONAL is seeking a dedicated Bilingual Telephone Agent to join our dynamic call center team in Puebla, Puebla, Mexico. This full-time role is essential in delivering outstanding customer service and ensuring every client interaction is effective and satisfying. Key Responsibilities Answer incoming calls and provide customer assistance promptly. Actively listen to customer concerns and deliver clear, accurate responses. Efficiently resolve issues to guarantee customer satisfaction on every call. Maintain accurate records of customer interactions in the system. Collaborate with other departments to continuously enhance the customer experience. Participate in training sessions to improve skills and product knowledge. Adhere to company policies and procedures to maintain service quality standards. Required and Preferred Qualifications Minimum education: High school diploma (Bachillerato). Strong communication skills and active listening abilities. Experience in customer service or similar roles. Problem-solving skills and sound decision-making capabilities. Fluent in both Spanish and English (bilingual). Willingness to work flexible schedules. At MEXUS INTERNATIONAL, we value professional growth and offer training opportunities within a collaborative work environment. Our team emphasizes empathy, patience, and adaptability, fostering a supportive and respectful culture. We also provide modern work benefits including flexible hours focused on work-life balance.