AI Agent Developer

About the role

GBS Dominican Republic is seeking an AI Agent Developer to design, develop, integrate, and maintain production-ready AI solutions. The role focuses on AI agents, LLM-powered applications, orchestration services, APIs, and secure integrations with internal and third-party systems.

A primary focus is the contact center, integrating AI solutions with Genesys Cloud to support virtual agents, real-time agent assistance, knowledge retrieval, interaction summarization, workflow automation, and other contact-center use cases. This is a hands-on software-development role building applications and services that enable AI agents to retrieve information, apply business rules, call authorized APIs, interact with company systems, and perform controlled actions.

Responsibilities

• Design, develop, test, deploy, and maintain AI agents and LLM-powered applications.
• Build agents that understand requests, retrieve information, apply business rules, select tools, call APIs, and complete authorized actions.
• Develop reusable tools, APIs, and orchestration services for internal applications, CRM systems, databases, and third-party platforms.
• Manage prompts, conversation context, workflow states, tool selection, structured outputs, retries, timeouts, and error handling.
• Evaluate LLMs and AI services from different providers and support solutions from proof of concept through production.
• Design reusable AI configurations for different departments, channels, languages, and use cases.
• Develop AI solutions integrated with Genesys Cloud for voice, web chat, SMS, WhatsApp, and other supported channels.
• Build virtual agents that answer questions, gather information, identify or authenticate members, execute approved actions, and transfer interactions to human agents.
• Develop real-time agent assistance for intent identification, knowledge retrieval, recommended responses, next-best actions, and policy guidance.

Datos clave

• The role focuses on AI agents, LLM-powered applications, orchestration services, APIs, and secure integrations.
• A primary focus is integrating AI solutions with Genesys Cloud for contact-center use cases.
• The role includes developing and maintaining AI agents and LLM-powered applications.