Application Support Specialist

Ready to take your career global?
Every day, businesses rely on Global Payments technology to process transactions, manage operations and deliver seamless experiences. As an Application Support Specialist, you’ll play an important role in keeping critical platforms running smoothly, ensuring stability, performance and reliability across environments that support commerce around the world.
What you’ll own- Drive application reliability by monitoring production and certification environments, ensuring service level agreements are achieved and business operations remain uninterrupted.- Own second level application support for critical merchant accounting platforms, delivering timely resolution of issues and minimizing business impact.- Lead the successful execution of platform releases by partnering with internal teams to deliver stable, high quality outcomes.- Create operational efficiencies by identifying process improvements and enhancing procedures that strengthen consistency, scalability and performance.- Influence platform enhancements by contributing insights and recommendations that improve functionality, reliability and user experience.- Build strong relationships across teams and stakeholders to accelerate issue resolution and ensure seamless delivery of operational services.- Drive proactive problem solving by evaluating complex challenges, identifying root causes and implementing sustainable solutions.- Contribute to business continuity through participation in the on call rotation, ensuring critical systems remain available and resilient around the clock.
What you bring- Bachelor’s degree or equivalent professional experience.- At least three years of experience within Information Technology, financial technology or the bankcard industry.- Experience supporting business critical applications within a production environment.- Strong analytical and problem solving skills, with the ability to evaluate issues and drive effective solutions independently.- Proven ability to manage competing priorities while maintaining a high level of accuracy and accountability.- Experience building productive relationships with stakeholders across technical and business teams.- Working knowledge of Google Workspace tools and collaborative technologies.
It’s a bonus if you have- Experience working in high volume, high availability environments where uptime and performance are critical to business success.- Knowledge of merchant accounting systems, payment processing platforms or related financial applications.- Experience contributing to operational process improvements, release management activities or application lifecycle initiatives.- Monitoring tools: Kibana, Grafana, Splunk
Important:Hybrid position: Santa Fe, CDMXAdvanced English requiredLaw and above benefitsMonthly gross salary: 36k mexican pesos
About the teamYou’ll join a collaborative team that values ownership, innovation and continuous improvement. Working across application operations, production support and platform enhancements, you’ll build strong partnerships with teams across the business while gaining exposure to systems that are central to Global Payments’ success.In this role, you’ll own the performance and availability of key applications, create opportunities to improve operational excellence and influence how systems evolve to meet future business needs. You’ll drive reliable outcomes, strengthen service delivery and help shape the future of commerce through technology that powers millions of transactions every day.
Our perks - what we’ll bring for youWe know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.A competitive salary and benefits package that recognizes your contributionOpportunities to grow your skills and build your career within a global businessAccess to learning, development and on-the-job experiences that expand your expertiseA supportive, inclusive team environment where your ideas and input matterTime to give back through community and charity initiativesA global employee assistance programme to support your wellbeingRecognition through a global platform that celebrates your achievements
What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative — always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Diversity and EEO Statements Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.