AR Phone Support Specialist - Remote

About the role

LabCast BPO is looking for an Accounts Receivable Phone Support Specialist to provide inbound and outbound phone support for a client's accounts receivable operations. The role handles account and payment-related calls, follow-ups on outstanding balances, and general billing inquiries.

Responsibilities

• Handle inbound calls about outstanding balances, invoices, and payment questions.
• Conduct outbound calls to follow up on past-due accounts and outstanding balances.
• Provide accurate account information, payment status, and invoice details.
• Document interactions in the client's CRM or accounts receivable system.
• Coordinate with internal teams on escalations, disputes, or payment arrangements.
• Maintain a professional, courteous tone consistent with the client's standards.
• Meet quality and productivity KPIs, including call volume, resolution rate, and collection targets.

Requirements

• Excellent English communication skills, both verbal and written.
• Excellent communication skills and strong phone etiquette.
• Comfort using a CRM or accounts receivable system to log and track interactions.
• Reliable computer or laptop and stable high-speed internet connection.
• Quiet, professional workspace and headset.

Experience in accounts receivable, collections, or billing is a plus. Prior inbound and outbound call center experience is preferred.

How to apply

Apply directly on CazVid.

Datos clave

• The role handles inbound and outbound phone support for accounts receivable operations.
• Excellent English communication skills, both verbal and written, are required.
• A reliable computer or laptop and stable high-speed internet connection are required.
• Apply directly on CazVid.

Salario estimado

Salario estimado para agente de call center en Costa Rica: USD 1.000 - 200.000 al mes, según 7 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.