Assistant Front Desk Manager
Aviso de fuente externaen Royal Caribbean Group
Supervise a front desk team, coach Guest Services staff, resolve guest feedback, and provide guest services at the desk.
Salario
No especificado
Ubicación
Montevideo, Uruguay
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Assistant Front Desk Manager
Montevideo, Uruguay
Descripción del empleo
About the role
The Assistant Front Desk Manager supervises a front desk team at Royal Caribbean Group, helping deliver industry-leading service to guests. The role motivates, coaches, trains, evaluates, and tracks development at individual and team levels, while promoting ownership of the guest experience and effective resolution of feedback.
Responsibilities
- Coach and mentor the Guest Services team, emphasizing empowerment and permanent solutions to guest feedback.
- Maintain detailed knowledge of key performance indicators, guest ratings, and comments, and foster ownership of the guest experience.
- Be visible at the desk and provide Guest Services, including lost luggage, cash services, safety deposit box service, lost and found, printing, issuing guest Sea Pass cards, and broadcasting ship announcements.
- Lead by example and remain readily available to assist the Guest Services team.
Requirements
- Minimum one year of front-of-house supervisory experience in a hotel, cruise line, or hospitality industry-related field preferred.
- Ability to deal effectively with internal and external guests, including those requiring discretion, patience, tact, and diplomacy.
- Knowledge of customer and personal service principles, including needs assessment, problem resolution, and quality service standards.
- Ability to communicate diplomatically with managers.
Datos clave
- Minimum one year of front-of-house supervisory experience in hospitality preferred.
- The role includes coaching and mentoring the Guest Services team.
- Desk services include lost luggage, cash services, lost and found, and issuing guest Sea Pass cards.
Preguntas frecuentes
What does the role involve?
It supervises and develops a front desk team and helps deliver service to guests. It also involves addressing guest feedback and providing Guest Services at the desk.
What experience is preferred?
Minimum one year of front-of-house supervisory experience in a hotel, cruise line, or hospitality industry-related field is preferred.
What desk services are included?
Services include lost luggage, cash services, safety deposit box service, lost and found, printing, issuing guest Sea Pass cards, and broadcasting ship announcements.