Assistant Front Desk Manager

About the role

The Assistant Front Desk Manager supervises a front desk team and helps deliver industry-leading service to guests. The role supports the Guest Services Vision and Mission Statement and focuses on ownership of the guest experience.

Responsibilities

• Motivate, coach, train, evaluate and track the development of individuals and the team.
• Address guest feedback proactively and provide effective resolutions.
• Maintain detailed knowledge of key performance indicators, guest ratings and comments.
• Empower and mentor the Guest Services team, emphasizing permanent solutions to guest feedback.
• Be visible at the desk and provide Guest Services, including lost luggage, cash services, safety deposit box service, lost and found, printing, issuing guest Sea Pass cards and broadcasting ship announcements.
• Lead by example and be readily available to assist the Guest Services team.

Requirements

• One year of front-of-house supervisory experience in a hotel, cruise line or hospitality industry-related field is preferred.
• Ability to deal effectively with internal and external guests, including those requiring discretion, patience, tact and diplomacy.
• Knowledge of customer and personal service principles, including needs assessment, problem resolution and quality service standards.
• Ability to communicate diplomatically with managers.

Datos clave

• The role supervises a front desk team and supports guest service.
• One year of front-of-house supervisory experience in a hotel, cruise line or related hospitality field is preferred.
• The role includes lost luggage, cash services, lost and found, printing and issuing guest Sea Pass cards.

Salario estimado

Salario estimado para recepcionista en Ecuador: USD 315 - 525 al mes, según 12 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.