Assistant Front Desk Manager

About the role

Royal Caribbean Group seeks an Assistant Front Desk Manager who continually strives to exceed hospitality industry standards while ensuring guest and team satisfaction. The role establishes and drives a positive working environment focused on operational goals, training, leadership, development, and recognition of overall team performance.

Responsibilities

• Focus, direct, and encourage a positive, dynamic, diverse guest services operation while navigating a changing work environment.
• Communicate diplomatically with managers and shipboard and shore-side employees to resolve problems and negotiate amicable resolutions to challenging issues.
• Use coaching and counseling to improve performance where possible, and administer the progressive disciplinary action process.
• Work positively and cooperatively in a diverse team environment to meet established timeframes for Guest Services division operations.
• Remain flexible about placement throughout the fleet in response to changing fleet-wide operational business needs.

Requirements

• Minimum one year of front of house supervisory experience in a hotel, cruise line, or hospitality industry related field preferred.
• Ability to deal effectively with internal and external guests, including those requiring discretion, patience, tact, and diplomacy.
• Knowledge of customer and personal service principles and processes, including needs assessment, problem resolution, and quality service standards.
• Working knowledge of computers, internet access, and software packages such as Microsoft Office; ability to operate office equipment.
• Completion of high school, basic, or vocational education equivalency preferred.
• Working knowledge of US cash handling procedures and foreign exchange required.

Datos clave

• Front of house supervisory experience in a hotel, cruise line, or hospitality industry related field is preferred.
• Working knowledge of US cash handling procedures and foreign exchange is required.
• High school, basic, or vocational education equivalency is preferred.

Salario estimado

Salario estimado para recepcionista en México: MXN 9.450 - 12.000 al mes, según 111 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.