Assistant Front Desk Manager

About the role

Royal Caribbean Group is seeking an Assistant Front Desk Manager to supervise a front desk team focused on delivering industry-leading service to guests. The role involves motivating, coaching, training, evaluating and tracking development at individual and team levels.

Responsibilities

• Lead a team in delivering focused, extraordinary customer service in accordance with the Guest Services Vision and Mission Statement.
• Take ownership of guest feedback and provide effective resolutions.
• Track key performance indicators, guest ratings and comments, and foster ownership of the guest experience.
• Coach and mentor the Guest Services team, emphasizing empowerment and permanent solutions to guest feedback.
• Be visible at the desk and provide Guest Services, including lost luggage, cash services, safety deposit box service, lost and found, printing, issuing guest Sea Pass cards and broadcasting ship announcements.
• Lead by example and remain available to assist the Guest Services team.

Requirements

• At least one year of front-of-house supervisory experience in a hotel, cruise line or hospitality-related field is preferred.
• Ability to deal effectively and diplomatically with internal and external guests, including those requiring discretion, patience and tact.
• Knowledge of customer and personal service principles and processes, including needs assessment, problem resolution and quality service standards.
• Ability to communicate diplomatically with managers.

Datos clave

• Front-of-house supervisory experience in a hotel, cruise line or hospitality-related field is preferred.
• The role includes coaching and mentoring the Guest Services team.
• The position provides desk services including lost luggage, lost and found, and issuing guest Sea Pass cards.

Salario estimado

Salario estimado para recepcionista en Argentina: ARS 80.000 - 110.000 al mes, según 5 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.