Assistant Front Desk Manager

About the role

Royal Caribbean Group seeks an Assistant Front Desk Manager to supervise a front desk team delivering industry-leading service to guests. The role leads and develops the Guest Services team, promoting ownership of the guest experience and effective resolution of guest feedback.

Responsibilities

• Motivate, coach, train, evaluate and track development of individuals and the team.
• Maintain detailed knowledge of key performance indicators, guest ratings and comments, and foster ownership of the guest experience.
• Empower the Guest Services team to deliver prompt, industry-leading service and find permanent solutions to guest feedback.
• Be visible at the desk and provide Guest Services, including lost luggage, cash services, safety deposit box service, lost and found, printing, issuing guest Sea Pass cards and broadcasting ship announcements.
• Lead by example and remain readily available to assist the Guest Services team.

Requirements

• Minimum one year of front-of-house supervisory experience in a hotel, cruise line or hospitality industry-related field preferred.
• Ability to deal effectively with internal and external guests, including those requiring discretion, patience, tact and diplomacy.
• Knowledge of customer and personal service principles and processes, including needs assessment, problem resolution and quality service standards.
• Ability to communicate diplomatically with managers.

Datos clave

• Supervises and develops a front desk team focused on guest service.
• Front-of-house supervisory experience in a hotel, cruise line or hospitality-related field is preferred.
• Desk services include lost luggage, cash services, lost and found and issuing guest Sea Pass cards.

Salario estimado

Salario estimado para recepcionista en Chile: CLP 75.500 - 600.000 al mes, según 7 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.