Associate Specialist Logistics Operations

Overview

Execute delivery and logistics activities for inbound containers (liners), air and courier shipments, ensuring on time delivery to the plants/warehouses and customers. Position will be responsible for day to day SAP transactions, tracking and resolving any transportation delays, equipment challenges or other issues impacting on time delivery to internal or external customers.

Responsibilities

Coordinate all import loads and shipment processes with origin plant / warehouse / terminal personnel, carriers and freight forwarders to ensure on time delivery to internal or external customerProactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbancesKey transactional contact for customers, 3rd party logistics service providers and freight forwardersEnsure adherence to defined operational escalation process to leads, regional experts and plant personnel when encountering unforeseen delays in shipping from plant and ultimate delivery to customer. Manage exceptions and emergency situationsAssist with resolution of freight invoice discrepanciesDocument, investigate and follow up of internal and external complaintsRecommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failuresMaintain key internal relationships including business, sales, supply chain planning, logistics procurement, product management and further functions.

Key Delivarables

Run regular (weekly, monthly, quarterly) operational and KPI reports, share findings and trend with leadership, suggest potential improvement ideas where necessaryMeet/exceed monthly KPI metrics and objectives

Qualifications

Requirements / Experiences:

2-3 years in Logistic Operations, Import experienceFluent English, Spanish, Portuguese is an advantageSAP knowledgeTransportation systems knowledge (e.g. TMS)

Competences / Behaviors

Customer focused mindsetDrive for resultsStrong, decisive personalityEffective Time ManagementTroubleshooting/problem solving skillsAbility to build relationshipsAbility to work in a global fast paced and complex environmentBeing flexible and adaptable to changeAble to cope with stress (stress resistant)Responsibility and engagement