Associate System Engineer

Associate Systems Engineer Location: Heredia (Hybrid)Education: Bachelor’s degreeExperience: 2+ years of experience (preferably in the technology industry)No. of Openings:2 Summary:As an Associate Systems Engineer, you play a key role in supporting the SE organization through activities that drive customer adoption as well as lifecycle management of a customer’s fleet of products and solutions. Roles and Responsibilities:Assist internal teams with configuration validation in support of sales opportunities.Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectationsBe involved in the Account Planning process as part of a larger teamAssist with solution designs and will be brought into opportunities and mentored as part of an opportunity team. Will have the ability to take point on simple designs where appropriateAssist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questionsWork with established programs and sizing tools to support customer pursuitsWork cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management. Required Skills:BS in CS, EE or other technical degree and/or equivalent experience2+ years of experience (technology industry preferred)Strong phone presence and experience in a high-volume customer interaction environmentConscientious attitude and dependability, strengths in teamwork and communicationConfident, articulate and professional speaking abilities, and a strong ability to listenAbility to collect data, identify problems, establish facts and draw valid conclusionsPreparation and delivery of technical product and architecture presentationsPassion for technology and aptitude to learn new technologiesSelf-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situationsDemonstrated listening, written communication and product presentation skillsAbility to handle multiple tasks and projects, in real-time scenariosApply critical thinking techniques to work through customer situations and interactionsDomestic, overnight travel 5-10% of the timeWillingness to relocate upon promotion Desired Skills:Familiarity with current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN).Experience with.Knowledge of VMware, Windows, UNIX/Linux, AIX, and NFS file systems.Passion for technology with a proven aptitude to learn new systems quickly.Critical thinking and problem-solving skills applied to customer scenarios.