BB Sales Renewals Representative - Bilingual Eng-Spa

About the role

Concentrix is seeking a bilingual renewals sales associate to manage contract renewals, forecasting, customer relationships, and revenue retention across key markets.

Responsibilities

• Work within an assigned client territory and team to achieve a revenue-based quota by selling renewals and services, with potential upsell opportunities.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Build product knowledge and understand services to assess client requirements.
• Address customer concerns and roadblocks that affect satisfaction or product usage.
• Manage competitive pressures and handle objections to retain or win customers.
• Manage a high volume of daily customer contacts by phone and email, with most communication outbound.
• Work with the team and management to provide a professional experience during customer and prospect interactions.
• Maintain the customer management system (CRM) and capture relevant data.

Requirements

• Fluent English (B2 required), with verbal and written communication skills.
• At least 1.5 years of experience in sales support, renewals, customer success, or account management.
• High school diploma required.
• Availability to work in a hybrid modality.
• Strong organizational and time-management skills and attention to detail.
• Experience with Salesforce or similar CRM tools and sales forecasting.
• Interpersonal and negotiation skills.
• Comfort working in a fast-paced, target-driven environment.
• Prior success achieving personal and team sales quotas or goals.
• Excellent knowledge of MS Office programs.
• Preferred: experience supporting SaaS, cloud, or technology solutions; a B2B client-facing background; and familiarity with sales or renewals metrics and reporting tools.

Datos clave

• English fluency at B2 level is required.
• A high school diploma is mandatory.
• The role requires availability to work in a hybrid modality.
• At least 1.5 years of relevant experience is required.

Salario estimado

Salario estimado para vendedor en Costa Rica: CRC 220.000 - 475.000 al mes, según 23 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.