Bilingual After-Sales Specialist
Aviso de fuente externaen Potencial Capital Humano
Bilingual after-sales role involving e-commerce customer service, PQR management, returns coordination, and B2 English proficiency.
Salario
No especificado
Ubicación
Bogotá, Colombia
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Bilingual After-Sales Specialist
Bogotá, Colombia
Descripción del empleo
About the role
Potencial Capital Humano is hiring a bilingual after-sales specialist with experience in e-commerce and a passion for customer service.
Responsibilities
- Manage claims and inquiries (PQR) via Gorgias, social media, and video calls.
- Coordinate exchanges, cancellations, and returns with the Shipping department.
- Ensure compliance with established response times (SLAs).
Requirements
- Minimum of 2 years of experience in remote customer service (e-commerce / after-sales).
- B2 English proficiency is required.
- Proficiency in Gorgias or similar Helpdesk software and Shopify.
- Empathetic and solution-oriented approach.
How to apply
Apply directly on CazVid.
Datos clave
- Indefinite term contract (Permanent role).
- Monday to Friday from 7:30 am to 4:30 pm, and Saturdays from 8:00 am to 12:00 pm.
- B2 English proficiency is required.
- Requires at least 2 years of experience in remote customer service (e-commerce / after-sales).
Preguntas frecuentes
What does the role involve?
It involves managing claims and inquiries through Gorgias, social media, and video calls, coordinating exchanges, cancellations, and returns, and meeting response-time SLAs.
What qualifications are required?
The listing requires B2 English, proficiency in Gorgias or similar Helpdesk software and Shopify, and a minimum of 2 years of experience in remote customer service in e-commerce or after-sales.
How can I apply?
Apply directly on CazVid.