Bilingual Call Center Advisor

Company DescriptionU.I. Medical Marketing is a creative agency specializing in helping healthcare professionals grow their practices without contractual obligations. Since its founding in 2017, the company has provided an extensive range of digital services, such as social media marketing, local SEO, online reputation management, email and content marketing, video production, and PPC management. They also offer expertise in web design, corporate branding, and internal team training to help clinics improve culture and performance. At its core, U.I. Medical Marketing is dedicated to attracting and retaining patients for healthcare clients while fostering professional growth within clinics.Role DescriptionThis is a full-time, on-site role for a Bilingual (English) Call Center Advisor based in Medellín. Responsibilities include delivering exceptional customer service, addressing inquiries and concerns, and maintaining a professional and courteous telephone manner. The advisor will work to ensure customer satisfaction and provide support that reflects the company’s commitment to quality and care in the healthcare sector.QualificationsStrong skills in Customer Service, Customer Satisfaction, and Customer SupportExcellent Telephone Manner and customer-focused communicationAbility to resolve issues effectively while maintaining a professional demeanorBilingual proficiency in English and SpanishStrong interpersonal skills and a solution-oriented mindsetAbility to work in an on-site environment in MedellínPrevious experience in a customer service or call center role is a plus