Bilingual Client Onboarding QA Specialist

About the role

Solvo Global Careers is seeking a detail-oriented and organized Bilingual Client Onboarding & QA Specialist to support implementation and onboarding for new clients. The role involves working with internal teams and clients on data validation, documentation, task coordination, and client transitions. It is suited to candidates with experience in quality assurance, back office operations, customer success, client support, compliance, or administrative coordination.

Responsibilities

• Assist with new client onboarding activities and implementation processes.
• Prepare materials and presentations for client meetings.
• Participate in client calls and support follow-up activities.
• Coordinate with internal teams to meet project deadlines.
• Update and track client tasks throughout onboarding.
• Review and validate employee and client data for accuracy.
• Identify discrepancies and coordinate corrections when necessary.
• Maintain quality standards and compliance with internal procedures.
• Perform quality checks on documentation and onboarding requirements.
• Maintain accurate records and client documentation.
• Generate reports and provide operational support as needed.
• Prepare and send client transition communications.
• Ensure onboarding activities are documented and completed.

Requirements

• 1 to 3 years of experience in quality assurance, back office operations, customer success, client support, administrative coordination, compliance, or documentation roles.
• B2+ English level, written and spoken.
• Strong attention to detail.
• Excellent organizational and multitasking skills.
• Ability to manage multiple priorities in a fast-paced environment.

Datos clave

• Full-time employment.
• B2+ English level, written and spoken, is required.
• Requires 1 to 3 years of experience in a listed related role.

Salario estimado

Salario estimado para asistente administrativo en Guatemala: GTQ 3.650 - 6.500 al mes, según 10 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.