Bilingual Contact Center Specialist in Austin, TX
Published on CazVidat VDart
Apply for the Bilingual Contact Center Specialist role at VDart in Austin, TX. Provide excellent customer service in English and Spanish. Contract to hire, $22/
Salary
$22 per hour
Location
Austin, Texas, United States
Employment type
Contract
Workplace
Not provided
Bilingual Contact Center Specialist in Austin, TX
$22 per hour
Job description
Join VDart as a Bilingual Contact Center Specialist in Austin, TX. This contract-to-hire role offers a dynamic work environment where you will deliver exceptional customer service in both English and Spanish. Play a vital role in enhancing customer satisfaction and supporting our innovative team. Key Responsibilities Respond promptly to customer inquiries about products and services in English and Spanish. Assist with account management, billing questions, and technical support to resolve issues efficiently. Maintain detailed and accurate records of customer interactions using CRM software. Collaborate with colleagues to identify customer service trends and suggest improvements. Participate in ongoing training to stay updated on new products, services, and company policies. Help develop customer service scripts and FAQs to optimize response times and quality. Achieve performance targets including response time, customer satisfaction, and resolution rates. Required and Preferred Qualifications High School Diploma or equivalent; additional certifications in communications or customer service are a plus. Fluent verbal and written communication skills in English and Spanish. Experience with customer service software and CRM tools. 1-2 years of experience in a contact center or customer service role preferred. Flexibility to work evenings and weekends as needed. VDart fosters a collaborative culture with supportive supervisors and clear communication channels. You will work closely with team leads and other departments to ensure customer satisfaction and continuous service improvement.
Frequently asked questions
Is this position remote or on-site?
This role is not remote and requires you to work on-site in Austin, TX.
What is the hourly pay for this job?
The compensation is USD 22 per hour.
What kind of experience do I need for this role?
You should have 1-2 years of experience in a contact center or customer service role, and experience with customer service software is preferred.
What languages do I need to speak for this job?
You need to be fluent in both English and Spanish, with strong written and verbal communication skills in both languages.
What are the main responsibilities of this position?
You will respond to customer inquiries in English and Spanish, assist with account management, billing, and technical support, document interactions using CRM software, and help develop customer service scripts and FAQs.
Will I need to work evenings or weekends?
Yes, you need to have flexibility to work evenings and weekends as needed.