Bilingual Customer Service Specialist

About the Role
We are seeking a Bilingual Customer Service Specialist who is passionate about delivering exceptional customer experiences and building strong customer relationships. In this role, you will serve as a key point of contact, ensuring effective communication, timely issue resolution, and continuous improvements that enhance customer satisfaction, loyalty, and trust.You will collaborate closely with cross-functional teams to support customers throughout their journey while contributing to the development of a customer-centric culture.
What You'll DoProvide outstanding customer support through multiple channels, including phone, email, and chat.Manage customer inquiries and service cases efficiently, ensuring timely follow-up and resolution.Resolve complex customer issues through analytical thinking and proactive problem-solving.Support the transition toward an omnichannel customer experience.Analyze customer feedback and experience data to identify trends and recommend improvements.Monitor and manage the company's online reputation and customer interactions.Maintain accurate customer records, databases, and case documentation within CRM systems.Collaborate with internal teams to enhance products, services, and customer processes.Support onboarding and training initiatives for new team members.Identify opportunities to improve customer experience and operational efficiency.
What We're Looking ForBachelor's degree or technical training in Communications, Business Administration, Marketing, Psychology, Public Relations, or a related field.Minimum of 2 years of customer service experience within the real estate industry.Strong understanding of the real estate customer lifecycle, including sales, deed processing, closings, after-sales service, and warranties.Experience using CRM platforms, preferably Salesforce.Familiarity with collaboration tools such as Microsoft Teams and SharePoint.Knowledge of Customer Journey Mapping for commercial and residential customers.Excellent communication skills in both English and Spanish.Strong organizational, problem-solving, and customer relationship management skills.
SkillsCustomer ServiceCustomer Experience (CX)Salesforce CRMCase ManagementCustomer Journey MappingReal EstateCustomer Relationship Management (CRM)Problem SolvingCommunicationCustomer Retention
Why Join Us?Join a dynamic organization committed to delivering exceptional customer experiences. You'll have the opportunity to work in a collaborative environment, contribute to meaningful customer-focused initiatives, and play a key role in strengthening customer relationships and business success.