Bilingual Customer Success Associate EnglishSpanish

WE’RE HIRING: Bilingual Customer Success Associate (English/Spanish)
✔️ Location: Dominican Republic (100% Remote)✔️ Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST (Fixed Weekdays, Weekends Off)✔️ Employment Type: Full-Time, Permanent✔️ Compensation: $6.00 / hr (approx. US$1,050.00 / month, full-time Mon to Fri)

About the RoleAre you a bilingual customer service professional looking for a warm, supportive remote team where your work truly matters? We are looking for a detail-oriented Bilingual Customer Success Associate to support our growing insurance operations and build positive, lasting relationships with our clients and team.We believe in nurturing talent, providing structured mentorship, and creating a work environment where you can build a stable, rewarding career with great work-life balance.If you are empathetic, organized, and love helping people succeed, we would love to connect with you!

How You Will Make an Impact✔️ Support Our Clients: Provide responsive, caring service to answer inquiries and ensure a smooth, positive client experience.✔️ Process Documentation: Accurately prepare and issue certificates of insurance to keep client accounts seamless.✔️ Draft Proposals: Prepare clear, organized insurance proposals based on quotes provided by the team.✔️ Maintain Account Quality: Keep client records precise and updated using Applied Epic software.

What You Bring to the Team✔️ Experience: 1+ years of experience in customer service, call center operations, or administrative support (insurance experience is a welcome plus, but not required!).✔️ Bilingual Skills: Fluent written and spoken communication in both English and Spanish, with a warm and professional manner.✔️ Location: Must currently reside in the Dominican Republic.✔️ Continuous Learning: An eagerness to learn new tools like Applied Epic software (full hands-on training and ongoing guidance provided).✔️ Core Strengths: Thoughtful attention to detail, strong organizational skills, and a collaborative spirit.

What We Offer✔️ 100% Remote Flexibility: Work comfortably and securely from home.✔️ Predictable Work-Life Balance: Enjoy fixed weekday hours (9:00 AM – 5:00 PM EST) with your evenings and weekends completely free.✔️ Growth & Mentorship: Clear career pathways and supportive leadership invested in your personal and professional development.✔️ Inclusive Team Culture: A cooperative, respectful environment where every voice is valued.

How to ApplyReady to take the next step with a supportive team?✔️ Easy Application: Click apply now! The application process takes less than 2 minutes, and no account registration is required.✔️ Fast Response Guarantee: We value your time and effort. We promise to get back to you within 24 hours of receiving your application!
D|B Global Talent Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees.